No Products in the Cart
All contracts require a 50% deposit, a signed contract, signed terms and conditions, along with the credit card information to hold your date and the items listed on the contract. Orders will not be held or processed until all three items have been submitted. The non-refundable deposit will be credited towards 50% of each item listed on the contract. We accept MC and Visa.
All balances are to be paid in full prior to the event date. If the balance is being paid with a personal check, the order must be paid in full two weeks prior to the event date. All returned checks are subject to a $35.00 returned check charge.
Once a contract has been signed and/or deposit received, the contract is confirmed. The deposit secures 50% of each item listed; therefore, you may remove an item, but the deposit on that item will be forfeited. Items on the contract may increase or decrease once confirmed, however manufactured items cannot decrease. All orders must have final quantities confirmed with All Occasion Rentals by the client 96 hours prior to the event. Decreases will not be accepted within 96 hours of the event. Once an order leaves our premises, full charges apply. All deposits are non-refundable. A cancelation charge will be applied for all custom orders for new rental products if the order is canceled after a confirmation has been sent to Distinctive Details. The cancelation charge will total 3 times the rental rate on each item. This cancelation charge also applies to commercial accounts.
A damage waiver fee is an optional 10% of the total linen rental order. The damage waiver is insurance against any general damage to the item. It does not protect against abuse, wax, or loss. An item is deemed “abused” if all three panels of the linen are damaged and unrepairable. If damage occurs to any rented item, the client has the option of purchasing the damaged item at a specified price, which differs from the replacement charge.
All Occasion Rentals requires a cleaning deposit when renting out china, glassware, and flatware. Food service equipment must be returned rinsed free of debris and liquid, and placed in original shipping crates upside down for the deposit to be fully refunded.
If a linen is lost, not returned, torn, burned, has candle wax, or is soiled beyond cleaning, the replacement cost of four times the rental rate will be charged in addition to the rental charge. Chair covers have a standard replacement charge of $40.00 each. All orders are counted prior to delivery, at the delivery site, upon completion of installation, at the site during pickup, and once the order has been returned to our warehouse. In the event of damages or shortages, you will be notified by phone or email within 48 hours of pickup/return date. It is the client’s responsibility to return shortages to All Occasion Rentals within 24 hours of notification, or the replacement charges will be billed to the credit card on file. The client is responsible for all items listed on the contract at all times. Any loss occurring at the client’s facility or while in their possession will be the client’s responsibility. Once delivery and setup services are complete, the items become the responsibility of the client. Any issues regarding loss at a facility will be between the client and the facility. A replacement charge of four times the rental rate will be billed to the client.
All Occasion Rentals provides complimentary setups Monday through Saturday, 8:00am to 6:00pm, for events with a minimum of 50 chair covers. A $400.00 minimum is required for complimentary installation. All Sunday installations will incur an extra charge of $0.50 per chair cover. All Occasion Rentals does not install linen-only orders. All items and installation times are confirmed with the facility by All Occasion Rentals prior to the event date. No extra items will be left at the facility if counts change the day of the event without prior approval from the client. It is the client’s responsibility to have a representative on site during installation to verify that the installed items match the counts on their contract. Otherwise, all installed items will be verified and documented by our staff.
Clients may return their order on the Monday following a Friday, Saturday, or Sunday event, or have All Occasion Rentals pick up the order on the date specified on the contract, or immediately following the event. Delivery and pickup charges will be noted on your contract depending on the type of pickup selected. Pickups scheduled immediately following the event are subject to a $150.00 charge per company vehicle.
Standard delivery/pickup service includes delivery one day before the event and pickup one day after the event between 8:00am and 8:00pm. During high volume or peak season, delivery/pickup may be rescheduled. Our office will contact you if a change is necessary.
Location/placement: Equipment is neatly stacked in one location with easy accessibility close to the delivery truck. There must be a 4' wide unobstructed cemented pathway.
Special placement: Please advise staff if transporting carts over grass, dirt, sand, gravel, stairs, use of freight elevators, bi-levels, hills, or distant locations is required. This service incurs an additional fee.
Set up/breakdown: Additional fee required. Please notify staff if this service is needed.
Entry denied: Access denial for any reason will incur a return trip fee.
Delicates/linen: Must be returned dry and free of debris. Waxed, burned, or negligently damaged linen will be billed to the customer.
Food service equipment: China, glassware, flatware, and food service equipment must be rinsed free of debris and placed in original shipping crates. Equipment not rinsed will incur a cleaning fee.
Malfunction: If a malfunction occurs, contact our office immediately at (951) 277-8242. An emergency number is available on the answering machine after hours. Do not attempt to fix the unit. Refunds will not be considered without immediate notification.
Counting equipment: Before signing the contract, the client must verify receipt of all items. If the client is unavailable, All Occasion Rentals' counts are considered final.
Equipment storage: Items must be secure and protected from theft, weather, sprinklers, and other damage. The client is responsible for any missing or negligently damaged equipment.
Wait time: Driver wait time is 10 minutes. After that, the customer will be charged $35 per 15-minute interval per staff member.
Pets: Drivers and staff may not enter any area where there is an unrestrained pet. Pet waste must be removed prior to delivery.
Permits: The customer must comply with all municipal, county, state, and federal ordinances related to the event unless otherwise stated in the contract. Permit pulling is available with at least three weeks’ advance notice. A service fee plus permit costs will be paid by the client.
Estimated delivery time: Call our office between 9:00am and 11:00am the day before delivery for an estimated time. Delivery times are not guaranteed.
Scheduled deliveries: Scheduled time deliveries are limited and must be pre-arranged at an additional cost.
By signing, I agree to be bound by the delivery and pickup policy on behalf of myself, my firm, or authorized agent. I agree not to dispute any additional charges as stated above to the authorized credit card, except in the case of fraud.
Each client pickup order will be counted and checked for accuracy by an All Occasion Rentals employee before leaving the premises. The client must sign a receipt of rental. The return date is noted on the contract. Upon return, an employee will count and check the order. If the client is unable to wait, they may sign a return waiver, which affirms All Occasion Rentals’ count as accurate. Orders not returned by the specified date may incur additional rental fees and late charges.
